Return Window
Eligible items may be returned or exchanged within 30 days after delivery. The return window begins on the date your order is marked delivered by the carrier. Requests made after this period may not be accepted.
TinyLoom Customer Care
Return & Exchange Policy
We want every TinyLoom piece to feel soft, beautiful, and right for your family. If a baby bodysuit, sleepwear piece, outfit set, kids top, sweatshirt, winter coat, jogger, chino pant, party dress, or matching family outfit does not meet your expectations, our return and exchange process is designed to be clear, thoughtful, and family-friendly.
30
TinyLoom offers free returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, unused, free of stains or fragrance, and returned with original packaging, tags, and any included accessories when applicable.
30-Day Window
Return or exchange eligible items within 30 days of delivery for a smoother, faster review.
Free Returns
Eligible returns and exchanges are free within the policy window when approved through our support process.
Original Condition
Items must be unworn, unwashed, unused, and returned with original tags and packaging when available.
Family Support
Our team can help with sizing, exchange options, return steps, and order-specific questions.
Policy Overview
A clear process for changing your mind.
TinyLoom is built around warm, practical, premium family essentials. We understand that children grow quickly, fit can vary by category, and family outfits sometimes need adjustment. This policy explains when returns and exchanges are accepted, how the process works, and what to expect after your request is submitted.
Free Exchange Care
Exchanges are available for eligible items when another size, color, or style is available. We recommend starting the exchange quickly so your preferred replacement has the best chance of staying in stock.
Refund Method
Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.
Item Condition
Returned items must be clean, unworn, unwashed, unused, odor-free, and free from pet hair, makeup, food marks, detergent fragrance, smoke, or damage. Original tags should remain attached whenever possible.
Order Verification
To protect customers and ensure accurate handling, every return or exchange request must include the order number, email used at checkout, item name, reason for the request, and whether you prefer a refund or exchange.
Inspection Review
Once the return arrives, our team reviews the item condition before approval. Items that do not meet the policy requirements may be declined or returned to the customer when appropriate.
How To Start
Begin with your order details.
Before sending anything back, please request approval. This helps us confirm eligibility, provide the correct instructions, and avoid lost or delayed packages.
Gather Your Details
Prepare your order number, the email address used at checkout, the item name, item size, delivery date, and whether you want a return or exchange.
Review Eligibility
Make sure the item is within 30 days of delivery and is unworn, unwashed, unused, clean, and in original condition.
Submit Your Request
Send your request with the required information. For exchanges, include the replacement size, color, or style you would prefer.
Wait For Approval
Do not mail items back until your request is approved. Approved requests will receive return instructions for the next step.
Pack With Care
Place the item in secure packaging with tags, original packaging, and any included accessories. Keep your shipping receipt until the return is completed.
Eligibility Standards
What can and cannot be returned.
Because TinyLoom sells baby and children’s apparel, product condition matters. These standards help keep every family’s order fresh, clean, and handled responsibly.
Return Eligibility Guide Use this table before submitting your request. Product category, condition, timing, and hygiene all affect approval.
Read Questions| Item Type | Eligible Condition | Return Window | Exchange Option | Important Notes |
|---|---|---|---|---|
| Baby Bodysuits | Unworn, unwashed, clean, tags attached when possible | Within 30 days of delivery | Size or color exchange when available | Items with stains, odor, or signs of wear cannot be accepted. |
| Baby Sleepwear | Unused, unwashed, original condition | Within 30 days of delivery | Size exchange when available | Sleepwear must be returned in fresh, hygienic condition. |
| Baby Sets | Complete set returned together | Within 30 days of delivery | Full set exchange when available | Partial set returns may not be accepted unless approved by support. |
| T-Shirts And Tops | Unworn and free from marks or fragrance | Within 30 days of delivery | Size, color, or style exchange when available | Makeup, food marks, deodorant, or detergent scent may affect approval. |
| Sweatshirts | Clean, unused, original condition | Within 30 days of delivery | Size exchange when available | Fabric must not show wear, pilling, stretching, or laundering. |
| Winter Coats | Unworn, tags attached, original condition | Within 30 days of delivery | Size exchange when inventory allows | Coats must not be worn outdoors or exposed to weather. |
| Joggers And Chinos | Unworn, unwashed, no stretching or marks | Within 30 days of delivery | Size exchange when available | Check waist, hip, and inseam before requesting an exchange. |
| Party Dresses | Unworn, clean, tags attached when possible | Within 30 days of delivery | Size or style exchange when available | Dresses must be free of perfume, makeup, food marks, and event wear. |
| Matching Family Outfits | All requested pieces in original condition | Within 30 days of delivery | Individual piece exchange when available | Return or exchange each family member’s item based on its own condition. |
Refunds And Exchanges
What happens after your item arrives.
We review every return carefully to protect product quality and ensure fair handling. Refunds and exchanges are processed only after the item is received, inspected, and approved.
Size Exchanges
When the same item is available in another size, we can help exchange for a better fit.
- Best for baby bodysuits, sleepwear, tops, pants, coats, and dresses.
- Replacement inventory is not guaranteed until the request is approved.
- Start quickly if you need a specific size for an event.
Style Exchanges
When available, a style exchange may be possible if you prefer another color, design, or coordinated family piece.
- Price differences may need to be resolved before shipment.
- Some limited styles may sell out quickly.
- Support will confirm the best available option.
Damaged Orders
If your order arrives damaged, defective, or incorrect, please report it as soon as possible after delivery.
- Include clear photos of the item and packaging.
- Do not wash, alter, or continue using the item.
- Our team will review and provide next steps.
Gift Orders
Gift returns or exchanges may be reviewed with the order number and recipient details when available.
- Original order verification is still required.
- Exchange options depend on inventory.
- Refunds may need to return to the original payment method.
Packing Guidance
Return items neatly and securely.
Thoughtful packaging helps protect your return in transit and supports a faster review. Please keep the item clean and folded, especially for baby clothing, party dresses, coats, and matching family outfits.
Keep Tags
Return items with original tags attached whenever possible. If tags were removed, the item must still be unworn, unwashed, and clearly unused.
Fold Cleanly
Fold garments neatly so they arrive in review-ready condition. Avoid overstuffing bags, especially for dresses, coats, and structured pieces.
Use Protection
Choose secure packaging that protects clothing from moisture, dirt, tearing, and transit damage.
Keep Proof
Hold onto your shipping receipt or tracking confirmation until your return or exchange has been completed.
Special Cases
Important details for specific situations.
Some requests require extra review because children’s apparel must remain clean, safe, and suitable for the next family. Please read these notes before sending your request.
Final Sale Items
Items clearly marked as final sale, clearance, or non-returnable at the time of purchase may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.
- Review product notes before checkout.
- Final sale eligibility is determined by the purchase listing.
- Damaged or incorrect final sale items should still be reported.
Incorrect Items
If you receive the wrong size, color, style, or product, please report the issue promptly with photos and your order details.
- Keep the item unused while we review.
- Include photos of the product and packaging.
- Our team will help correct the order.
Missing Items
If your package is delivered but an item is missing, please check the package contents and order confirmation before contacting support.
- Some orders may ship in more than one package.
- Keep all packaging until review is complete.
- Provide photos of the package and packing materials.
Refused Packages
Orders refused at delivery or returned without approval may experience delays and may not qualify for the standard return process.
- Always request return approval first.
- Unapproved returns may be delayed or declined.
- Tracking details help us locate the package.
Policy Questions
Answers before you send anything back.
All questions are closed by default for a clean reading experience. Open the topics that matter to your order.
Do you offer free returns and exchanges?
Yes. TinyLoom offers free returns and exchanges for eligible items within 30 days of delivery when the request is approved and the item meets our condition requirements.
When does the 30-day return window begin?
The 30-day window begins on the date your order is marked delivered by the carrier. We recommend submitting your request as soon as you know the item is not right for your family.
Can I return an item after it has been washed?
No. Washed items are not eligible for return or exchange unless support has approved a specific exception for a verified product issue. Items must remain unwashed, unworn, unused, and in original condition.
Can I exchange for a different size?
Yes, if the item is eligible and the replacement size is available. Please include the size you want when submitting your request so our team can review inventory options.
Can I exchange a family matching outfit one piece at a time?
Yes, individual pieces may be reviewed separately as long as each piece meets the return and exchange requirements. Please include the specific item name, size, and replacement request for each family member’s piece.
What if my item arrived damaged or defective?
Please report the issue promptly with your order number, clear photos of the item, and photos of the packaging. Do not wash, wear, alter, or continue using the item before review.
When will I receive my refund?
Refunds are submitted after the returned item is received, inspected, and approved. After submission, the time it takes to appear on your statement depends on your payment provider or bank.
What happens if my return does not pass inspection?
If an item shows wear, washing, stains, fragrance, damage, missing pieces, or other condition concerns, the return may be declined. Our team will review the case and provide the next available option.
Can I return a gift?
Gift requests may be reviewed with the order number and original order details when available. Refunds may need to return to the original payment method, while exchanges depend on inventory.
Should I send my item back before approval?
No. Please wait for approval and instructions before mailing anything back. Unapproved packages may be delayed, misrouted, or declined.
Need Order Help?
We are here for the next step.
For return or exchange support, prepare your order number, the email used at checkout, item names, sizes, and a brief reason for your request. If the item arrived damaged, incorrect, or defective, include clear photos so our team can review your case accurately.
