01
Within 30 Days
Return or exchange requests should be submitted within 30 days of delivery so we can review the order while product details remain current.
TinyLoom return care
Refund Policy
A clear and thoughtful refund policy for TinyLoom families. We want every baby bodysuit, sleepwear set, kids top, winter coat, jogger, chino pant, party dress, and matching family outfit to feel right at home.
30-Day Window
Refund and exchange requests are reviewed within 30 days of delivery.
Free Returns
Eligible returns and exchanges are supported with customer-friendly care.
Item Condition
Items should be unworn, unwashed, and returned with original packaging when possible.
Family-first support
Returns should feel simple, respectful, and clearly guided.
Our policy is written to help you understand what qualifies, what to prepare, and how refunds are reviewed.
Policy overview
A careful refund process for children’s clothing orders.
TinyLoom offers a thoughtful refund and exchange experience for families shopping premium children’s apparel. We understand that sizing, fit, seasonal needs, gift timing, and children’s comfort can all affect whether an item is right for your home.
Eligible return and exchange requests may be submitted within 30 days of delivery. To help us process your request smoothly, returned items should be unused, unworn, unwashed, free from stains, odors, pet hair, and household residue, and returned with original packaging, tags, labels, and accessories whenever available.
Refunds are reviewed after the returned item is received and inspected. If approved, the refund is issued to the original payment method. Processing time may vary depending on your bank, card issuer, wallet provider, or payment processor.
Store Name
TinyLoom, a US-based children’s clothing and family lifestyle store.
Return Window
Eligible refund and exchange requests must be started within 30 days of delivery.
Condition Rule
Items must be unworn, unwashed, unused, and in clean returnable condition.
Refund Method
Approved refunds are issued to the original payment method used at checkout.
Support Contact
For refund help, contact support@tinyloom.xyz or call +1 (435) 292-1700.
Refund eligibility
What qualifies for a return or refund.
The following standards help protect every family who shops with TinyLoom. Because our products are children’s clothing, cleanliness, condition, and accurate order information are essential when reviewing a return.
02
Clean Condition
Items should be unworn, unwashed, unused, and free from stains, odors, perfume, lotion marks, pet hair, and visible wear.
03
Original Details
Please return items with original packaging, tags, labels, garment bags, spare buttons, and accessories whenever they were included.
04
Order Match
The item returned must match the TinyLoom order record, including style, size, color, quantity, and purchase details.
Return condition standards
Designed for babywear, kids apparel, and family outfits.
TinyLoom products are selected for everyday softness, comfort, and family-ready styling. To keep our return process fair and hygienic, clothing must be returned in a condition that allows proper inspection and restocking review.
01 Baby Bodysuits and Sleepwear
These items should be tried on carefully over clean underlayers where possible. Items showing signs of wear, washing, stains, odors, or hygiene concerns may not qualify for a refund.
02 Dresses, Tops, Pants, and Coats
Party dresses, long sleeve tops, sweatshirts, joggers, chino pants, and winter coats should be returned clean, undamaged, and with all included details intact.
03 Matching Family Outfits
For coordinated sets, each returned item should be included in the request. Partial returns may affect refund value, promotional pricing, or set-based discounts.
Contact TinyLoom support
Reach out through our contact page or email support@tinyloom.xyz with your order number, order email, item name, size, color, and the reason for your request.
Wait for return instructions
Do not send items back before receiving return guidance. Unapproved returns may be delayed, refused, or difficult to match to your order.
Prepare the item carefully
Fold items neatly, include original packaging and tags when available, and protect the clothing from moisture, odors, and damage during transit.
Ship the approved return
Follow the return instructions provided by TinyLoom support. Keep any tracking information until your return has been received and reviewed.
Inspection and review
Once the return is received, TinyLoom reviews the item condition, order details, request timing, and policy eligibility before approving a refund or exchange.
Refund or exchange resolution
If approved, refunds are issued to the original payment method. For exchanges, support will confirm the replacement item, size, color, and availability.
Refund timing
What happens after your return is received.
Refund timing includes several stages: return delivery, inspection, approval, refund submission, and bank-side posting. TinyLoom can confirm when a refund has been processed on our side, but final posting time is controlled by your payment provider.
| Stage | What It Means | Customer Note |
|---|---|---|
| Return ReceivedThe approved return reaches the return destination. | TinyLoom matches the package to your order and confirms that the correct item has been returned. | Keep tracking until the return is marked delivered and support confirms the package can be reviewed. |
| Inspection ReviewThe item condition is checked. | We review cleanliness, wear, tags, packaging, damage, odor, stains, and whether the item matches the order record. | Items that do not meet return standards may be declined or may qualify for a partial resolution only. |
| Refund ApprovedThe return meets policy requirements. | TinyLoom submits the approved refund to the original payment method used at checkout. | Refunds cannot usually be redirected to a different card, bank account, wallet, or payment method. |
| Provider PostingYour bank or payment provider posts the refund. | Posting time depends on the card issuer, wallet provider, payment processor, or financial institution. | If the refund has been processed but is not visible, contact your payment provider for posting details. |
Special cases
Damaged, incorrect, promotional, and gift orders.
Some refund situations require extra details. Please contact TinyLoom promptly and include clear photos when the issue involves damage, defects, wrong items, missing items, or package concerns.
Damaged or Defective Items
If your item arrives damaged or appears defective, contact us as soon as possible with your order number, a description of the issue, and clear photos of the item, packaging, label, and affected area.
- Do not wash, alter, repair, or continue using the item before contacting support.
- Keep original packaging until the issue is reviewed.
- Resolution may include replacement, exchange, refund, or another appropriate solution.
Wrong Item Received
If you receive the wrong size, color, style, or item, contact TinyLoom support with photos and order details. We will review the mismatch and guide you through the next steps.
- Keep the incorrect item in unused condition.
- Include photos of the product and any visible product label.
- Do not return the item before receiving instructions.
Promotional Discounts
Refund values may reflect the actual amount paid after automatic discounts, promotional pricing, bundle adjustments, or selected product offers have been applied at checkout.
- Email subscribers may receive a 15% automatic sitewide discount where eligible.
- Selected promotional products may receive a 20% automatic discount where eligible.
- Refunds are based on the final paid amount, not the original pre-discount price.
Gift Orders
If your TinyLoom item was purchased as a gift, the refund is usually issued to the original payment method used by the purchaser. Exchange support may be available depending on item eligibility and stock.
- Gift recipients should provide order details if available.
- Refunds normally cannot be issued to a recipient’s separate payment method.
- Exchanges depend on product availability and return condition.
Missing Items
If an order appears to be missing an item, contact support with your order number, package photos, packing materials, and a list of what was received.
- Keep all packaging until the review is complete.
- Check whether items may have shipped separately.
- Support may need photos of the shipping label and package contents.
Refused or Undeliverable Packages
If a package is refused, returned to sender, or marked undeliverable because of address issues, access problems, or carrier handling, support will review the order record before determining available options.
- Always provide a complete and accurate shipping address at checkout.
- Monitor tracking once your order has shipped.
- Resolution may depend on package condition and return delivery status.
Non-refundable situations
When a refund may not be approved.
TinyLoom reviews every request with care. However, a refund may be declined if an item does not meet policy standards, if the request is outside the return window, or if the returned item cannot be verified against the original order.
Used or Washed Clothing
Items showing signs of wear, washing, odor, stains, pet hair, deodorant marks, perfume, damage, or household residue may not qualify for a refund.
Late Requests
Requests submitted after the 30-day return window may be declined unless TinyLoom support determines that an exception is appropriate for the specific order issue.
Unapproved Returns
Items sent back without contacting support first may be delayed, refused, or difficult to identify. Always request return instructions before shipping anything back.
Incomplete Returns
Missing tags, missing set pieces, missing accessories, damaged packaging, or products that do not match the order record may affect refund approval or refund value.
Need refund help?
Refund support for TinyLoom families.
If you have questions about a return, exchange, refund status, wrong item, damaged item, or missing package detail, contact us with your order number and the email address used at checkout.
Store Name
TinyLoom
Business Address
2955 N Hill Field Rd Apt 1214, Layton, UT 84041, United States
Support Email
support@tinyloom.xyz
Support Phone
+1 (435) 292-1700
How long do I have to request a refund?
Eligible refund and exchange requests should be submitted within 30 days of delivery. Requests outside this window may be declined unless TinyLoom support determines that an exception is appropriate.
Are returns and exchanges free?
TinyLoom supports free returns and exchanges for eligible items within the policy window. Please contact support before sending anything back so we can confirm eligibility and provide the correct next steps.
What condition must returned items be in?
Returned items should be unworn, unwashed, unused, clean, undamaged, and free from stains, odors, pet hair, perfume, lotion marks, and visible wear. Original tags, labels, packaging, and accessories should be included whenever available.
How will I receive my refund?
Approved refunds are issued to the original payment method used at checkout. Refunds generally cannot be redirected to a different card, bank account, digital wallet, or separate payment method.
Can I exchange for a different size or color?
Eligible exchanges may be available depending on item condition, return timing, and current stock. Contact TinyLoom support with your order details and the size or color you prefer.
What if I received a damaged item?
Contact support promptly with your order number, clear photos of the item, photos of the packaging, and a description of the issue. Please do not wash, alter, repair, or continue using the item before we review it.
Do discounts change my refund amount?
Yes. Refunds are based on the final amount paid after eligible discounts, automatic promotions, bundle adjustments, or selected product offers. The refund amount may differ from the original listed price.
Can I return part of a matching family set?
Partial returns may be reviewed, but they can affect promotional pricing, set pricing, or refund value. Please contact support with the exact items you want to return so we can review the best resolution.
What if my package was refused or undeliverable?
If a package is refused or returned as undeliverable, TinyLoom will review the carrier status, order details, address information, and package condition before determining available options.
Should I send my return before contacting support?
No. Please contact TinyLoom support first. Returns sent without instructions may be delayed, refused, or difficult to identify. Approved return instructions help us match your package to your order.
A fair refund policy for carefully chosen children’s clothing.
TinyLoom is here to help families shop with confidence, from everyday baby essentials to special occasion outfits. Start every refund or exchange request with support so we can guide your next step clearly.
